Monday, September 10, 2007

Easier for our [stupid, whining] customers

The Turnpike Authority, in its infinite wisdom, thinks we're idiots. As if I were a gentleman, I'm returning the favor.

"Rather than establish a new toll months before the new increases are set to take effect in January, it was decided it would be easier for our customers to simply open the U-turn with a new toll in January," said Turnpike Authority spokesman Mac Daniel.
The real motivation here is outcry suppression. To reverse this stupid policy decision, I recommend outcry.

This is one of those occasions when a private business really would do better than a public authority. They'd spin it, too - introductory discount!!! - but they'd get the beneficial service up and running immediately.

(I do think it's relevant that Mac Daniel is a former Boston Globe reporter. However, it doesn't seem to have affected this story, which is refreshingly direct.)

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